General Terms and conditions Van der Valk Hotel Mechelen

DEPOSIT AND CANCELATION POLICY

 

Deposit Policy

Belgium companies:

  • First deposit of 25% of the total of the services booked as confirmation of the event on signature of the contract before…… ;
  • Second deposit of 50% of the services booked three months before the date of the event;

Non-Belgium company:

  • 100% deposit of the of the total of the services booked as confirmation of the event on signature of the contract before…… ;

 

Total Cancellation of rooms and services

From the signature of the contract to 3 months before, 15% of the total of the pro forma invoice will be charged.

Between 3 months and 2 months before, 50% of the total of the pro forma invoice will be charged.

Between 2 months and 10 days before, 75% of the total of the pro forma invoice will be charged.

Between 9days and the date of arrival, 100% of the total pro forma invoice will be charged.

 

Attrition Policy

  • Between 89 and 60 days before, a reduction of 35% in the total number of room nights will be allowed without any charge being incurred. If the variation is greater than 35%, then 20% of the reduced number of room nights will be charged.
  • Between 59 and 30 days, a reduction of 25% in the total number of room nights will be allowed without any charge being incurred. If the variation is greater than 25%, then 50% of the reduced number of room nights will be charged.
  • Between 29 and 10 days, a reduction of 10% in the total number of room nights will be allowed without any charge being incurred. If the variation is greater than 10%, then 75% of the reduced number of room nights will be charged.
  • Between 9 and 4 days, a reduction of 5% in the total number of room nights will be allowed without any charge being incurred. If the variation is greater than 5%, then 85% of the reduced number of room nights will be charged.
  • 3 days before the arrival date, any reductions in the number of room nights will be penalised by a charge for the total of room nights reduced.

 

ACT OF GOD

Neither party will be responsible for delay or failure in performance, hereunder caused by acts of God, war, terrorism, government regulation, disaster, civil disorder, fire, curtailment of transportation facilities, or other emergency beyond such party's reasonable control. In the event that any such events makes performance hereunder inadvisable, illegal or impossible, either party may terminate this Agreement without liability or penalty upon written notice to the other.

 

FORCE MAJEURE

The establishment will be relegated of its obligations or suspend the service in the case that it were not possible to carry it out with total guarantee as the result of the concurrence of exceptional circumstances or in case of force majeure, especially in the case of total or partial destruction of the establishment, the suspension of energy supply or others which prevent the normal functioning of the establishment, or which affect its security or that of the clients.

However, in these cases, if possible, the Hotel could offer the client the fulfilment of the services in a nearby establishment of the same or higher category, with the Hotel paying all transfer costs which arise as a result of this. However, the client could opt for the cancellation of the services and request the return of the amounts paid until that date.